Information Technology

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Discover how the Information Technology Department manages and oversees the city’s network and use of Technology.

Information Technology

The City's Information Technology Department is Responsible for the City and the Police Department's technology. Below is a list the services that are provided by this department:
  • Network / data management
  • Technology support
  • IT Project Management
  • City Wireless Technology 
  • Network Security
  • Audio and Video Services
  • Telecommunications

Other Areas of Technology Support

  • GIS
    GIS stands for Graphical Information Systems and is used by City departments to aid in the planning of many city projects
  • Green Technology
    From Smart Surge suppressors to Virtualization Technology The City's IT department is always looking for ways to reduce our carbon footprint.
  • Current Projects
    City Wide Phone system upgrade.  This is over four physical sites
    Upgrade file and print servers
    Upgrading Bainbridge Park Security Cameras
  • Strategic Initiatives
     Virtualize our server infrastructure.
    Transition to Soft Phones and IP Phones
    Increase City Free Wi-Fi



Ransomware attacks are on the rise, Individuals and local governments are in the criminals’ crosshairs. Ransomware is a type of malware that encrypts files, programs and networks. It holds the assets “hostage” until a ransom is paid for the encryption key.

Criminals have recently made headlines by targeting the health care industry. Ransomware can be sent via email with a legitimate looking link or attachment. Once engaged, however, it infects files and programs on the computer and through the network that computer may be attached to. Attackers demand inordinate ransoms to return records or worse, keep from publishing them on the Internet. Once the ransom is paid, an encryption key is supposed to be provided to get the assets back.​​

In April of this year the Federal Bureau of Investigations (FBI) advised against paying the ransom, often required in bitcoins, an anonymous virtual currency. James Trainor, Assistant Director of the FBI Cyber Division, commented, “Paying a ransom doesn’t guarantee an organization will get its data back—we’ve seen cases where organizations never got an encryption key after having paid the ransom. Paying a ransom not only emboldens current cyber criminals to target more organizations, it also offers an incentive for other criminals to get involved in this type of illegal activity. And finally, by paying a ransom, an organization might inadvertently be funding other illicit activity.”

​​What is the old saying? “An ounce of prevention is worth a pound of cure.” In this instance, it truly is. The FBI recommends the following actions to ensure the safety of IT systems:
  • Educate yourself about ransomware.
  • Ensure automatic updates and regular scans are enabled with anti-malware and antivirus software
  • ​Patch all software and operating systems on digital devices
  • ​Ensure only those that absolutely must have admin rights have them, thus limiting the number of administrator accounts whenever possible
  • ​Disable macro scripts from office files sent via email
  • ​Back up data regularly and ensure the integrity of the backups
  • ​Ensure backup devices are not connected to the computers and networks that they back up

If you do fall prey to ransomware, contact law enforcement and your local FBI field office and report the attack to the Internet Crime Complaint Center. Lastly, share your tips and ideas for prevention and protection. By collaborating with one another, we are stronger and more knowledgeable.